Frequently asked questions to help you buy a voucher, a gift box or an item - LODJI
Are gift boxes sent immediately after purchase?
Your LODJI gift box is sent immediately after purchase in digital format. You can also choose a gift pouch version delivered to your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for stays, gastronomic experiences at the Au Torè restaurant, or relaxing moments in our wellness area. All our gift boxes are customizable and can be sent immediately in digital format or as a gift pouch to your LODJI home.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at LODJI.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your LODJI gift box by email, receive it by mail, or pick it up directly on site when placing your order. The LODJI gift box offers you the flexibility of immediate digital delivery or a gift pouch version at your home.
Can I buy multiple gift boxes online for different people?
You can purchase multiple gift boxes online for different recipients. Each box will be customized according to your wishes, with immediate digital delivery and a gift pouch version sent to your home. Take advantage of this opportunity to please your loved ones with LODJI's gift boxes.
How do I create a group fund and invite people?
To create a kitty and offer a LODJI gift box, select the dedicated option during your purchase. You can then invite participants by email or by sharing a link, according to the conditions specified at the time of purchase, in our LODJI establishment.
How can I choose the amount for a gift card?
The LODJI gift boxes are available in several predetermined amounts, allowing you to choose the one that fits your budget and desires. Whether it's for a stay, a gourmet dinner, or a spa day, each box offers a unique experience to give to your loved ones, at our LODJI establishment.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. Enjoy your experience with LODJI.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to clear your selection at LODJI.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple LODJI gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for moments of relaxation at LODJI.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the desired item. You can also empty your entire cart using the dedicated option. Enjoy your experience at LODJI.
How do I purchase or give a gift box?
To offer a LODJI gift box, choose your preferred box, personalize it with a message, and complete your order. You will immediately receive a digital box and a gift pouch version at your home to give to your loved ones.
Can we give a gift certificate and let the recipient choose the experience?
With a LODJI gift box, the recipient can choose among our stays, our gastronomic experiences, or our wellness treatments, according to their preferences and availability.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the establishment's conditions. You can enjoy stays, gastronomic moments, or wellness treatments at our LODJI hotel.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, for an unforgettable stay at LODJI.
Is the gift box customer service reachable by phone?
LODJI's customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order at LODJI.
Is there an online chat available for questions about gift boxes?
For any questions about the gift boxes, an online chat is available on our website. You can ask your questions and get quick answers. Take advantage of this option to facilitate your procedures with LODJI.
Is there a dedicated customer service for gift boxes?
LODJI has a dedicated customer service team to answer your questions about using your gift box. You can find information about reservations and the services offered by our 4-star hotel in Savoie on our website, LODJI.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your LODJI gift box. You will find information on booking your stay, meal, or relaxation time at our establishment, as well as the validity of your gift box.
Is spa access included in my gift box?
Access to the spa is included in your gift box according to the options chosen. You can enjoy treatments and massages in our solo or duo cabins, as well as our indoor mirror pool, sauna, hammam, and outdoor spas with mountain views. Enjoy this relaxing experience at LODJI.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a LODJI gift box has access to the same services as other customers of the LODJI establishment, subject to reservation conditions and availability of services.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box or in the accompanying information booklet. You will find all the necessary information to fully enjoy your stay, meal, or relaxation time at LODJI.
Is parking included in my gift box?
Parking is not included in the LODJI gift boxes. For added convenience, the hotel offers 47 rooms and a wellness area with a pool, sauna, and hammam, all located at the foot of the slopes of the 3 Vallées in Saint-Martin-de-Belleville.
Is breakfast included in my gift box?
Breakfast is not systematically included in LODJI gift boxes. Check the services included in your box to confirm its inclusion.
Is special attention given to the recipient of a gift box?
LODJI pays special attention to gift box beneficiaries, with tailored services for a relaxing and gastronomic experience. You can enjoy treatments and massages in our solo or duo cabins, or savor the dishes of Chef Jean-Sébastien Prijot at the Au Torè restaurant, all in a warm and mountainous setting. Discover the unique universe of LODJI.
Is a welcome drink included in my gift box?
LODJI welcomes you with a complimentary drink during your stay. Enjoy this gesture to begin your relaxing experience at our hotel-restaurant.
Should we bring towels to the Spa?
Towels are provided by the establishment during your visit to the LODJI spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple LODJI gift boxes for your employees and customize them according to your preferences. Our stay, spa, and gastronomy boxes are designed to offer a unique experience in Savoie, at our LODJI establishment.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The boxes are available for stays, gastronomic experiences at the restaurant Au Torè, or moments of relaxation in the wellness area, depending on your preferences. The delivery terms are specified at the time of purchase on our LODJI website.
Do you offer preferential rates for bulk purchases?
Volume discounts apply for large quantity purchases, with a custom quote based on the ordered volume at LODJI.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for employee committees, with preferential rates and customization options tailored to your needs. Gift boxes for stays, spa, and gastronomy are available to offer a unique experience to your colleagues at our LODJI establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your LODJI gift box, please provide your order number and the new details. Your LODJI gift box can then be sent to the correct address.
How can I leave a review for my gift box?
You can share your experience by leaving a review on our website after using your gift box. This option is available in your customer account, and the details are specified in the general terms of our establishment LODJI.
How can I contact the store?
For any questions regarding our gift boxes, you can consult the information available on our website or directly at our LODJI establishment.
Is there a dress code for the gift box?
The dress code at LODJI is casual but elegant. For the Au Torè restaurant, smart attire is recommended. Enjoy your stay in a warm mountain setting at LODJI.
From what age can I get a treatment?
The minimum age to receive a treatment in our wellness space varies depending on the services. Massages and facial treatments are available from the age of 16, while more intense body treatments are available from the age of 18. Enjoy these moments of relaxation in our LODJI establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at our establishment LODJI.
How can one access the hotel from the airport?
To access the LODJI hotel from the airport, you can choose a car or taxi transfer. The establishment is located in Saint-Martin-de-Belleville, in Savoie, at the heart of the 3 Vallées. LODJI.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is available at our LODJI establishment, located in the heart of the 3 Vallées in Saint-Martin-de-Belleville.
Are pets allowed in the establishment?
Les animaux sont acceptés à LODJI, sous réserve d'un supplément de 35€ par nuit.
Where can I find the menus?
The menus for the restaurant Au Torè are available on our website. You can view them directly online to discover the dishes offered by our chef Jean-Sébastien Prijot, at our establishment LODJI.
What are the hours of operation?
The opening hours of the LODJI establishment vary depending on the service. The hotel is open all year round, while the opening hours of the Au Torè restaurant and the wellness area are available on the website or directly from the establishment.
Is there parking available near the establishment?
The LODJI establishment has a nearby parking lot to facilitate your stay in Savoie.
What are the delivery methods for gift boxes/vouchers?
LODJI gift boxes are sent by email in digital format, immediately after purchase. You can also choose a gift pouch version delivered to your home, for a complete surprise.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose between immediate digital delivery or a gift pouch version sent to your home. Enjoy this unique experience with LODJI.
In addition to gift boxes, is it possible to order or have items delivered?
We offer gift boxes exclusively for stays, meals at the bistro restaurant Au Torè, or relaxation moments in our wellness area. These boxes include access to our facilities, such as the indoor mirror pool, sauna, hammam, and outdoor spas. For additional items, you can check the conditions of our LODJI establishment.
Is the gift box available in physical format?
The LODJI gift box is available in physical format, with a digital version also offered for immediate delivery. You can choose the option that suits you best to offer a relaxing and gastronomic experience at our LODJI establishment.
Is the box presented in a neat packaging?
Yes, the LODJI gift box comes in a carefully designed packaging, with a gift pouch version sent to your home for an elegant unboxing experience.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email. The recipient can then book their dates directly with the LODJI establishment.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is available in a digital version and can also be sent to your home in a gift pouch. Take advantage of this option to offer a unique experience at LODJI.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination. You can give a stay, spa, or gastronomy gift box to discover the LODJI hotel, located at the foot of the slopes of the 3 Vallées in Savoie.
What are the delivery times for gift boxes by mail?
LODJI gift boxes are sent within 24 hours by email and within 48 hours as a gift pouch to your home. You can thus quickly offer a moment of relaxation at the foot of the slopes of the 3 Vallées with LODJI.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The delivery is immediate in digital format, and a gift pouch version can be sent to your home. Take advantage of this flexibility to offer a moment of relaxation at LODJI.
Is express delivery available?
The delivery of your gift box is immediate in digital format. You can also receive a gift pouch version at your home. Take advantage of this option to offer a moment of relaxation at LODJI.
How can I track my order?
You can track your order by logging into your account on our website. The tracking and reservation conditions are specified at the time of purchasing your LODJI gift box.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The box is available in digital version or as a gift pouch at your home, with immediate delivery at LODJI.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is immediate for the digital version and within a few days for the gift package to your home. This way, you can quickly offer a relaxing and gastronomic experience at LODJI.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your LODJI gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your LODJI gift box is possible according to the establishment's conditions. The stay, spa, and gastronomy gift boxes are valid in winter as well as in summer, offering flexibility to plan your getaway to Saint-Martin-de-Belleville.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. The gift boxes from LODJI Hôtel in Saint-Martin-de-Belleville include stays, gastronomic experiences at the Au Torè restaurant, as well as relaxation moments in our wellness area. You can choose from our various offers to fully enjoy your stay at our 4-star LODJI hotel.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. You can enjoy treatments and massages in our solo or duo cabins, or relax in our wellness area with an indoor mirror pool, sauna, hammam, and outdoor spas with mountain views, at our LODJI establishment.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the reservation conditions. You can book your dates at our establishment LODJI.
Is there a cancellation period for gift box reservations?
The cancellation deadline for a reservation made with a gift box is specified during the booking. You can enjoy your stay at our LODJI establishment.
Is it possible to reschedule without fees with a gift box?
Date postponement is possible according to the conditions applicable to your gift box. The LODJI establishment offers you a wellness area with a pool, sauna, hammam, and outdoor spas, as well as a bistronomic restaurant for a unique gastronomic experience.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a stay, a meal at the Au Torè restaurant, or a relaxing moment in our wellness area, within our LODJI establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Special gift boxes for occasions like Valentine's Day, Christmas, or weddings are available at LODJI. Browse our online selection to find the offer that suits your desires and delight your loved ones with a stay, a gourmet dinner, or a spa day at our 4-star hotel in Savoie.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift boxes for special occasions like birthdays or gatherings with friends, featuring stays, gastronomic experiences, or relaxing moments at the spa. Our gift boxes are designed to offer you a unique relaxation break at LODJI.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries. You thus benefit from the best rate directly from our establishment LODJI.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the LODJI gift boxes correspond to those offered by the establishment, such as stays, meals at the bistro restaurant Au Torè, and wellness treatments. You can choose from our winter or summer stay gift boxes, our gastronomy gift boxes, or our spa wellness gift boxes to offer a unique experience to your loved ones at our LODJI establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanges of services, such as a massage in exchange for a facial treatment, are possible depending on availability at the time of booking at our LODJI establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box. The terms are specified during the ordering process on our official LODJI website.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. You can thus shop with complete peace of mind at LODJI.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order at LODJI.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at LODJI, a 4-star hotel located in the heart of the Three Valleys in Savoie. Each box allows you to enjoy an overnight stay, a meal at the bistro restaurant 'Au Torè', or a moment of relaxation in our wellness area, according to your preferences.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at LODJI.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital delivery, and a gift box version will be sent to your home for LODJI.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their LODJI gift box purchases.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for your gift boxes are secured by a certified provider compliant with PCI DSS standards, ensuring a secure transaction at LODJI.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the necessary information to track your purchases of gift boxes at LODJI.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The payment is secure and goes directly to the LODJI establishment.
Can I receive an invoice after my purchase?
An invoice will be automatically sent to your email after your purchase at LODJI. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the LODJI establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Make sure to check its validity and terms of use to benefit from it during your order at LODJI.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly to the LODJI establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes at LODJI.
Is it possible to add a personalized message to the gift box?
You can add a custom message with your order for the gift box. This message will be included with the delivery, whether you choose the digital version or the home gift pouch, for a personal touch at LODJI.
Can we add options to your gift box offers?
The gift boxes from LODJI Hôtel in Saint-Martin-de-Belleville can be customized according to your wishes, with various options for stays, gastronomic experiences, or relaxing moments at the spa. The details of the available options are specified when selecting your LODJI gift box.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift boxes sent by mail. You can customize the packaging during your online order to provide an even more memorable experience with LODJI.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your LODJI gift box with a message to mark a special occasion, such as a birthday or a wedding. The LODJI Hôtel gift boxes in Saint-Martin-de-Belleville allow you to choose between stays, gastronomic experiences, or relaxing moments at the spa, to offer your loved ones a unique relaxation break.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, in our LODJI establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your LODJI gift box, a duplicate can be issued subject to availability. This service is offered for your convenience at our LODJI establishment.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, for a stay or a relaxing experience at LODJI.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a LODJI gift box for another of equal or greater value, subject to the exchange conditions of the establishment. The LODJI Hôtel gift boxes in Saint-Martin-de-Belleville offer a relaxing and gastronomic experience in Savoie, with stays, spa treatments, and meals at the bistro restaurant Au Torè.
Does the right of withdrawal apply to the purchase of a gift box?
The LODJI Hôtel, Restaurant & Spa gift boxes are neither exchangeable nor refundable, as they involve specific service provisions. Therefore, the right of withdrawal does not apply to their purchase.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the conditions specified at the time of purchase. At LODJI, we invite you to check these conditions to know the cancellation terms.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to LODJI's establishment conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of the LODJI establishment.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use the box before its expiration date, it can no longer be used. We invite you to check the validity conditions at the time of purchase to know the possible extension options, in our LODJI establishment.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the LODJI establishment.
How can I redeem the cashback?
The gift fund is available as a digital gift box or a physical gift envelope. To use it, the beneficiary can book their dates directly with the LODJI establishment.
What is the processing time for a refund after I make a request?
The refund deadlines for a LODJI gift box depend on the purchase conditions. You are entitled to a refund within 14 days from the date of purchase, provided that the box has not been used or activated. Refunds are processed within 5 to 10 business days after your request has been validated.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from LODJI Hôtel, Restaurant & Spa are neither exchangeable nor refundable once purchased. These boxes are designed to offer a unique experience of stay, gastronomy, or wellness in our establishment in Savoie.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for LODJI gift boxes. Please check the available dates during your booking to fully enjoy your stay or experience at our establishment.
Is booking with a gift box subject to availability?
Booking with a gift box at LODJI is subject to the establishment's availability. To make the most of your stay, we recommend booking your dates as early as possible. Enjoy the unique experience offered by our 4-star hotel in Savoie, LODJI.
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. You will then be able to access your LODJI account.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at LODJI.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the establishment's availability. LODJI, located in the heart of the 3 Valleys, welcomes you in a warm setting for stays in winter as well as in summer.
Can I use my gift box on holidays?
The use of your LODJI gift box is possible on public holidays, subject to the establishment's availability. Take advantage of this opportunity to discover our 4-star hotel in Saint-Martin-de-Belleville, in the heart of the 3 Valleys.
Can I freely choose my dates with a gift box?
You can book your stay dates according to the availability at the LODJI establishment. The gift boxes are valid for stays in winter or summer, offering you flexibility to enjoy our 4-star hotel in Savoie.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the LODJI establishment, which offers you the choice of dates to fully enjoy your stay, meal, or relaxation time.
Can I make a reservation by phone with my gift box?
Telephone booking is possible with your LODJI gift box. You can enjoy stays, gastronomic moments at the Au Torè restaurant, or wellness treatments in our dedicated space, according to your preferences and the availability at the LODJI establishment.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the LODJI establishment, subject to availability and the conditions mentioned in your gift box.
Is it possible to modify my gift box to a gift box of equal or lesser value?
It is possible to exchange your LODJI gift box for a box of equal or lesser value, according to the terms of use. The LODJI Hôtel gift boxes allow you to enjoy stays, gourmet meals, or relaxing moments in our wellness area, located in the heart of the 3 Vallées in Savoie.
Does my gift box cover the entire service?
Your LODJI gift box covers the service indicated on your exchange voucher. Any additional charges or options, such as extra massages or meals at the Au Torè restaurant, are at your own expense. You will enjoy the wellness area with mirror pool, sauna, hammam, and outdoor spas, as well as the 47 mountain-style decorated rooms of our LODJI establishment.
Is my gift box personalized?
Your LODJI gift box is personalized, customized for the beneficiary indicated at the time of purchase. It allows you to enjoy a stay, a meal at the Au Torè restaurant, or a moment of relaxation in our wellness area, in the heart of the 3 Vallées in Saint-Martin-de-Belleville.
Can my gift box be used all at once?
Your LODJI gift box can be used all at once. You can book your dates directly with the establishment to fully enjoy your stay, your meal at the Au Torè restaurant, or your relaxing moment at the spa.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for an experience at our LODJI establishment, located in Saint-Martin-de-Belleville in Savoie.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique experience at LODJI, a 4-star hotel located in the heart of the Three Valleys in Saint-Martin-de-Belleville. You can enjoy stays, meals at the bistro restaurant Au Torè, or moments of relaxation in our wellness area, depending on the gift box chosen for your stay in Savoie.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. You will be able to enjoy the unique experience offered by LODJI, with its 47 rooms with mountain decor, suites, and apartments, two of which have a private jacuzzi.
Can someone else use my gift box?
The gift box is personalized and can only be used by the designated beneficiary. You can enjoy this gift for a stay, a meal at the bistro restaurant Au Torè, or a relaxing session in our wellness area, according to your preferences. This gift box is offered to you by LODJI.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at LODJI, depending on the conditions of your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at LODJI, a piece of ID may be requested to validate your reservation made with a gift box. The 4-star hotel located in Saint-Martin-de-Belleville welcomes you in a warm and mountainous setting, ideal for a relaxing break in Savoie.
Do you accept pets?
The presence of pets depends on the establishment's conditions. For your comfort and that of other guests, we invite you to check this information directly with the LODJI hotel.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. You can then enjoy treatments and massages in our solo or duo cabins, or savor the dishes at our bistro-style restaurant Au Torè. Make the most of your stay at LODJI.
Do I need to create a customer account to purchase a gift box?
You don't need to create a customer account to purchase a gift box. You can place an order as a guest at LODJI.
Is my gift card divisible? Can I use it multiple times?
Your LODJI gift check can be used in several installments, depending on availability and the establishment's conditions. Enjoy our 4-star hotel in Saint-Martin-de-Belleville for a relaxing or gastronomic stay, in winter as well as in summer.
What are the check-in and check-out times?
The check-in and check-out times at LODJI are set at 15:00 for check-in and 12:00 for check-out. These hours allow you to fully enjoy your stay at our LODJI establishment.
What services are included in a gift certificate?
The services included in a LODJI gift voucher vary depending on the chosen box set. You can enjoy stays, meals at the bistro restaurant Au Torè, or relaxing moments in the wellness area with a pool, sauna, and hammam, depending on the selected option.
What is the difference between a gift box and a free amount voucher?
A LODJI gift box allows you to choose from predefined experiences such as overnight stays, meals at the Au Torè restaurant, or spa sessions, while a voucher with a free amount lets you pay for a service up to the chosen amount, according to your wishes.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. We advise you to read them carefully before your purchase to fully enjoy your experience at LODJI.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The beneficiary can then enjoy a stay, a meal at the Au Torè restaurant, or a relaxing moment at the spa, depending on the box chosen. Enjoy this unique experience at LODJI.
Can the gift box be transferred to a third party?
The LODJI gift box can be given to a third party. Simply specify the recipient's name during the order or indicate it in the customization option. The LODJI gift box thus offers a relaxing and gastronomic experience in Savoie.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a LODJI gift box depends on the specific conditions of the establishment. The LODJI Hotel gift boxes in Saint-Martin-de-Belleville allow you to enjoy stays, gourmet meals, or relaxing moments in our wellness area, according to your preferences and availability dates.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment LODJI.
What is the validity period of a gift box?
LODJI gift boxes are valid for 1 year from the date of purchase, thus offering flexibility to plan a stay or a wellness experience according to your availability.
Are children allowed?
Children are welcome at the LODJI hotel, which has family-friendly rooms and a wellness area with a pool and spas. The establishment also offers activities for all ages, both in winter and summer, in the heart of the 3 Valleys in Savoie. Enjoy a family stay at our LODJI hotel.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required according to LODJI's establishment conditions.
Is the spa access private?
Access to the LODJI spa is shared, but you can enjoy solo or duo cabins for your treatments and massages.
What types of gift boxes do you offer?
We offer gift boxes for winter or summer stays, gastronomic experiences at the bistro restaurant Au Torè, as well as moments of relaxation in our wellness area with pool, sauna, hammam, and outdoor spas. These gift boxes are available for family getaways, couples, or friends, at our 4-star hotel LODJI.